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Place your order: 0207 112 8306OPERATING 7 DAYS A WEEK BETWEEN 5AM - 10.30PM
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London's First & Finest Online Dry CleanersFree Pickup & Delivery No Minimum Order

Terms and Conditions

Ascots of London is a trading name of Easy Dry Clean (LTD) and by placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisers at info@ascotsoflondon.co.uk before placing an order with us. These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for services and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and ASCOTS of LONDON for our services will only exist once an order has been accepted (either by phone or online), processed and dispatched. This does not affect the customer’s statutory rights. By submitting your order, you agree that your items are in a condition to be serviced unless you provide ASCOTS of LONDON with details of special requests when servicing your items. Prices at the time of ordering will be honoured, subject to availability* and cancellation. A delivery charge will be added to your order value where appropriate. Promotions and Gold member status does not override, counter-offer or coincide with these terms and conditions. Any modification to our terms and conditions shall be found only on our website at http://www.ascotsoflondon.co.uk/policies/terms-and-conditions.

1. Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. You can do this either by calling ASCOTS of LONDON on 0207 112 8306 or emailing us at info@ascotsoflondon.co.uk. All emails sent to us will be regarded as communicated once it is in our inbox during GMT office hours.

2. Returns

A customer or an individual on their behalf that confirms an order must check your items for objects and valuables that may come into our possession during pick up and delivery of those items.

3. Payment and Taxes

We currently only accept payment by cash or cheque at delivery. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. ASCOTS of LONDON endeavour to display through this website all services in the current range. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

4. Conformity of Goods

ASCOTS of LONDON takes every care to ensure that the description and specification of our services are correct at the time of service. However, it must be understood, that damage can be caused beyond our dry cleaner’s control and liability. At this point, we will provide an explanation either orally or in writing as to why this item has been damaged.

5. Disclaimer & Limitations of Liability

ASCOTS of LONDON does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither ASCOTS of LONDON nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of ASCOTS of LONDON or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. While ASCOTS of LONDON
uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and ASCOTS of LONDON will not be responsible for any errors or omissions or for the results arising from the use of such information. While ASCOTS of LONDON takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, ASCOTS of LONDON will not be responsible or liable for your use of any other websites which you may access via links within this website. ASCOTS of LONDON does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with ASCOTS of LONDON. The entire liability of ASCOTS of LONDON under or in connection with any contract for any goods or services to which these conditions apply shall not exceed the price of goods or services, except as expressly provided in these conditions. ASCOTS of LONDON will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the services ordered by you if the delay or failure was due to any cause beyond its reasonable control. ASCOTS of LONDON may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of ASCOTS of LONDON. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

6. Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of ASCOTS of LONDON or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with ASCOTS of LONDON. Copying, printing or downloading the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

7. Claims & Invoices

If method of payment is processed in bad faith or otherwise by the invoiced addressee we are not responsible for the items, if payment is not made within 30 days. An item will not be delivered after 30 days and ASCOTS of LONDON will be subject to a storage surcharge of 50% of the cost of processing the item. All claims, including a claim for a lost item, must be made within 48 hours of receipt or delivery of items and our invoice or claim check must be presented at the time the claim is made. Unless the items were accompanied by an itemised list, our count shall be accepted as definitive. In the event of a claim for which our dry cleaners are responsible, including a claim for loss, we will either repair or offer compensation; however, in no event shall our dry cleaners liability exceed 20 times the charge of processing the item except for drapery and blinds whose limit of liability shall not exceed 10 times the charge of processing the item. A minimum of 30 days is required to settle any claim. Our dry cleaners have provided the guarantee that stains will be removed as far as possible present on your garment or article. However, 100 % stain removal is not guaranteed. If stains are unable to be removed, ASCOTS of LONDON are nonetheless entitled to receive full payment for services rendered.